Returns and Exchanges Policy
Understanding Our Returns Process
Discover how T&J Candles handles returns and exchanges with care and precision, ensuring a seamless experience for our valued customers.
Effortless Returns
Seamless Exchanges
Customer Satisfaction
Quality Assurance
Our Returns Policy
Returns and Exchanges Explained
At T&J Candles, we prioritize your satisfaction. Due to the delicate nature of our hand-poured wax candles, we require prior authorization for all returns. This ensures the integrity and quality of our products are maintained. Please contact our customer service team to initiate a return process. Unauthorized returns cannot be accepted, as we strive to provide you with the best possible experience.
Exchanges are available for items that arrive damaged or defective. We are committed to resolving any issues promptly and efficiently. Please reach out to us within 7 days of receiving your order to discuss your exchange options. Our team is here to assist you every step of the way, ensuring your satisfaction with our luxurious, hand-crafted candles.
Your Questions Answered
How do I initiate a return?
To start a return, please contact our customer service team with your order details. We will guide you through the process and provide the necessary authorization.
Can I exchange a damaged candle?
Yes, if your candle arrives damaged, please contact us within 7 days of delivery. We will arrange an exchange for you, ensuring you receive a perfect product.
What if I receive the wrong item?
In the rare event you receive an incorrect item, please notify us immediately. We will correct the mistake and send you the right candle at no additional cost.
Are there any items that cannot be returned?
Due to the nature of our products, we cannot accept returns on used candles. Please ensure you contact us for authorization before returning any items.
How long does the return process take?
Once your return is authorized, the process typically takes 5-7 business days. We aim to resolve all issues swiftly, ensuring your satisfaction with our service.
Trisha Radmann, Co-Founder of T&J Candles
Need Assistance with Your Order?
For any questions or to request return authorization, please reach out to our friendly team. We’re here to guide you through every step, ensuring a seamless experience with T&J Candles.
